Refund & Replacement Policy

1-Day Replacement Policy

At PREMAM, we take utmost care in packing and delivering our sacred products. Since PREMAM contains Holy Devbhoomi Soil and Gangajal, the purity and sanctity of the product are our highest priority.

Replacement is applicable only in the following cases:

• Wrong product received.
• Product received in damaged condition.
• Leakage or breakage of the Gangajal bottle during transit.
• Missing item(s) from the package.

An unboxing video is mandatory for every replacement request.

Replacement Will NOT Be Accepted For

• Personal preferences.
• If the sacred soil or Gangajal has been opened, used or consumed.
• Damage caused after delivery.
• Products returned without original packaging.
• Requests made after 24 hours of delivery.

Product Inspection

All replacement requests are subject to verification by the PREMAM support team. The team's decision shall be final.

Refund Policy

As PREMAM contains sacred religious products, refunds are generally not applicable.

Only in exceptional situations (such as repeated delivery of damaged/wrong products or non-delivery after full payment) may a refund be approved.

Approved refunds will be processed within 5–7 business days to the original payment method.

Contact Us

For any replacement or support, contact us within 24 hours of delivery.